Support We will do our best to answer your questions related to setting up and installing any of our themes, however customizations are not included in that support. It’s our goal to provide excellent customer service and we will strive to answer your request within 24-48 hours during business days! Please read before submitting your ticket We receive hundreds of emails each day asking for personalized customization services. Unfortunately, we are unable to provide free services to customers. If you would like customization services for your business, please submit a list of what you would like customized through our customization form and we'll be happy to provide you with a quote to provide those services. What is support and what is a customization? Our main goal is to assist customers with setting up their theme like the demo website. Anything that involves extending the theme beyond what is shown in the demo, or involves fixing an issue where the original theme code has been modified or overidden is considered a customization. For custom code tweaks or troubleshooting when the original code has been changed, we don’t offer free support for this, but we do offer customization services to get you on your way. Again, just to clarify, if you have questions about how to add more functionality to your website, or to change colors, fonts, etc. this would be considered customization. First name*Last name*Email* Theme*I haven't purchased yetArchitect ProBusiness ProCorporate ProDisplay ProFitness ProGenesis StarterLegal ProLimitless ProMinimizeNewspaper ProRestaurant ProShadowStartup ProStore ProStudio ProPlease provide the theme you are using. If you aren't using one of our themes or have a pre-purchase question, you can select "I haven't purchased yet".Theme Version*Need help finding your theme's version number? Find instructions here.Where did you purchase your theme?*SEO ThemesStudioPressCreative MarketI haven't purchased yetOrder Number*What do you need help with?*Please selectCustomizationTechnical issueAccount and billingOtherPlease visit our customization services page for assistance. Have you ruled out plugin conflicts?*YesNoPlease deactivate any plugins that aren't specifically recommended with the theme and see if that clears things up. If so, you can reactivate them one by one to determine which is causing the conflict.Website* WordPress Login Info Username Password This is the username and password that you use to log in at www.yoursite.com/wp-admin. Please double check that this information is correct. If your login info is not correct and we have to request new login info, your ticket will be bumped to the bottom of the queue!Subject*Message*EmailThis field is for validation purposes and should be left unchanged.
